Policies
Refund Policy
We make every effort to ensure that our customers are happy with our products. In the event that a customer is requesting a refund we require that the request is made within 6 hours of the order being placed. Please ensure that the item purchased is the item needed.
Due to the nature of our products, we cannot accept returns or exchanges. If there are any concerns regarding our products or if you received the items damaged during shipping, please email us with your order number at info@beecharmingskincare.com
Shipping Policy
When can we expect our order?
The processing time for all orders is 3-5 business days excluding weekends and holidays.
Do you offer free shipping?
We do offer free shipping on any orders over $50 within the USA.
Where do you ship?
Currently we ship to the United States, Canada and United Kingdom. We do not ship to APO/FPO.
**International Orders**:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bee Charming Skincare is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@beecharmingskincare.com with your name and order number, and we will look into it for you.
Do you ship to PO Boxes?
We do offer shipping to PO Boxes and US-based courier forwarding services.
What is your Summer Shipping Policy?
Summer Shipping Policy (June through September)
Based on the high temperatures in the summer months, all orders placed between June-September are subject to the Summer Shipping Policy. In efforts to ensure a fast turnaround time for orders getting to our customers, we only ship Monday through Thursday to avoid any delays. Please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures. We assume no responsibility for melting issues and orders will not be replaced.
What If my products melt during transit?
During transit and during warmer months, your products are prone to changing textures such as softening or even melting due to extreme temperatures.
If this occurs, prior to opening your jar, place the items in your refrigerator for a few hours to allow them to harden. DO NOT OPEN TO CHECK FOR MELTING BEFORE REFRIGRATION. This can cause spilling which will result in loss of product.
Our hand-whipped process adds tiny air bubbles that increase the volume, just like whipping cream. If a whipped product melts, the air bubbles collapse and the volume is decreased.
So, although the jar was filled to the top initially, there will be less volume in the container (since it has deflated) and the container may actually look half full.
After cooling, a melted Whipped Butter will be the consistency of a body balm and is still a great moisturizer!
If a Sugar Scrub melts due to hot weather, the oil may begin to separate. Just place it in the fridge! As it begins to harden up, give it a stir and place it back in the refrigerator. Once it's solidified and mixed it will be perfect to use!
Can I change an incorrect address?
You may email info@beecharmingskincare.com within 12 hours of placing your order to make any changes to address. Once the 12-hour timeframe has passed, no changes will be made.
How do I track my order?
Upon your order being shipped, you will receive your tracking number via email. Please ensure that your email address is correct.
My order says delivered but I have not received my package. What do I do?
If this occurs, please contact your local Post Office to resolve this issue. Once your order has been shipped, Bee Charming Skincare is not held responsible or liable for any lost, damaged or stolen packages.